The Software Solution Specialists for Service and Maintenance
Effective service concepts are vital to being successful in increasingly competitive environments. As such, the use of sophisticated standard software has become fundamental to large companies in providing excellent customer service. WSC, a German software and consulting company, has provided SAP implementation support in customer service and maintenance to renowned national and international companies for over 20 years.
The challenges of the customer service business are manifold. Not only do processes need to meet, or better yet exceed market expectations, but they must simultaneously respect the particular characteristics of the product. Because of this, our customers need custom fitted solutions which cover their business specific requirements completely.
The SAP standard software offers, through its integration in sales, production, finance/controlling, materials and quality management an excellent starting point to shape processes in service and maintenance without requiring extensive interfaces to foreign systems. However, because of this vast scope, sometimes the complexity of components can overwhelm the customer's needs.
We bridge this gap through our understanding of business processes combined with our technical expertise. With individual customizations, in conjunction with standard solutions from our partners, we create the best SAP solution for your business. We focus on custom fitted configurations to optimize your service processes and will support you throughout the entire implementation project, right up to the international roll-out.
Our team of technical experts have proven themselves in numerous projects, both national and international. We have both consultants, who can configure software in detail and programmers, who have a broad knowledge of customer service and maintenance processes. Of utmost importance for us is effective collaboration and co-operation across teams, in order to achieve the best results for our customers.
One of the cornerstones of our work is our longstanding collaboration with SAP. Our membership and active collaboration in SAP user groups and other associations ensure a constant exchange with our customers, users and partners. To enhance the SAP and our own solutions portfolio, we work closely with selected software companies and consulting firms.
We owe a lot of our success to our close collaboration with renowned customers, some of these relationships already began during WSC’s founding in 1997. We aim to improve and provide new solutions based on already implemented processes, without requiring customers to pay for expensive changes in technology. Our many new customers and projects strengthen our commitment to continually expand our solutions and knowledge, so that in the future, we will still be setting new standards on the market. Many of our projects are international and we have close relationships with many satisfied customers and partners all over the world.